Orders are dispatched within 2 working days and are shipped on a 48hour (non-guaranteed) service.

We currently only ship orders within the UK.

However, If you live outside the UK and wish to place an order then please Contact Us for a quote.

Once your order has been dispatched, you will receive a tracking code.

Tracking information is emailed to the email address that was provided when placing the order.

Free Shipping is available on all orders over £75.

(this offer applies to UK clients only)

If you need to adjust shipping information on your order then please Contact Us as soon as possible.

Orders yet to be dispatched may be adjusted prior to shipping.

If your order has already been dispatched then adjustments to shipping may delay transit times and/or incur additional fees.

NOTE: To prevent fraud, we may require proof of address to adjust shipping information.

Unfortunately we do not offer order collections from our fulfilment centre.

We advise customers to monitor tracking information for updates on delivery windows.

If you are not able to receive your order then typically couriers will leave a note outlining next steps, whether this be leaving the item with a neighbour, in a safe location, or detailing their intentions to redeliver.

This information is also found via the tracking link sent out on dispatch.

In some instances, we may ship orders in separate packages. Occasionally these separate packages may arrive at different times.

This information will typically be outlined via the tracking link sent out on dispatch.

If you have any damaged or missing items then please Contact Us

Alternatively, please send any photos or other evidence relating to the issue to hello@radhouse.co.uk.

Please read our Shipping Policy here.

Our window for returns is 30 days.

All items (apart from sale items) can be returned within the 30 day window.

To qualify for a full refund items must be returned within the 30 day window and arrive in a new, resalable condition.

The buyer is responsible for the cost of the return postage unless the item is found to be defective or damaged.

NOTE: Refunds for defective or damaged goods are issued after the goods have been returned and inspected by a member of our team.

To return an item, please carefully package and ship the items to:

Unit 304, The Commercial Centre

Picket Piece,

Andover

SP11 6RU

We advise customers to pay for a tracked service.

Please read our Returns Policy here.